General Sales Terms and Conditions

Business information

Libeco Home Stores nv
Tieltstraat 114, 8760 Meulebeke, België

  • Article 1: General provisions

    The e-commerce website of Libeco Home Stores, a naamloze vennootschap with its registered office at Tieltstraat 114, 8760 Meulebeke, VAT BE0412084704, RPR Kortrijk provides its customers with the option of buying products from its webshop.

    These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Libeco Home Stores, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by Libeco Home Stores.

  • Article 2: Price

    All prices listed are expressed in EURO.

    VAT is included in all prices for shipments within the European Union.

    For shipments outside of the European Union (except for the United States), import duties and other customs charges are not included in the price, unless indicated otherwise during the ordering procedure.

    For shipments to the United States, import duties and all other customs charges are included in the price.

    The exact shipping costs depend on the destination and the selected delivery method. They will be confirmed when placing the order.

    The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

  • Article 3 : Availability

    Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for Libeco Home Stores . With respect to the accuracy and completeness of the provided information, Libeco Home Stores is solely bound to obligation of means. Libeco Home Stores is in no way liable in event of obvious material or printing errors.

    If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.

    The product selection is valid while stocks last and may at any time be changed or withdrawn by Libeco Home Stores. Libeco Home Stores cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

  • Article 4 : Online purchases


    Credit Card

    Libeco Home accepts the following credit cards: American Express, Visa and MasterCard.

    Your credit card details will not be stored in our database. In order to process your payment as safely as possible, Libeco Home collaborates with Ingenico Payment, a company that meets the highest safety standards.


    You only need your email address and PayPal password. Please visit the PayPal website for more information. Payment by PayPal is always free of charge.

    Bank transfer

    If you have an IBAN bank account, you can pay by bank transfer.

    Bancontact/Mister Cash

    You can pay quickly, easily, online and safely through your own bank. Payment by Bancontact/Mister Cash is free of charge.

    Libeco Home Stores is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders.

  • Article 5: Delivery and execution of the agreement

    Libeco Home delivers worldwide from Monday to Friday. In Belgium, delivery is also possible on Saturday.

    The delivery period and exact shipping costs depend on the destination and the chosen delivery method. These will be communicated when placing the order.

    Once the package has been sent, you can trace it via your account or by using the package code on the website of the selected courier. This code is included in the shipping confirmation.

    Your order will be closely tracked. You will be informed immediately should any problems occur.

    Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order.

    Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to Libeco Home Stores.

    The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by Libeco Home Stores.

  • Article 6: Retention of title

    Delivered articles remain the exclusive property of Libeco Home Stores until the moment the Customer pays for the goods in full.

    If necessary, the Customer undertakes to inform third parties of the retention of title belonging to Libeco Home Stores, e.g. to anyone who would attempt to seize articles that are not fully paid for

  • Article 7: Right of withdrawal

    The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Libeco Home Stores.

    Libeco Home guarantees total customer satisfaction.

    If you are not completely satisfied with the products you have received, you may return them at your own cost within 14 days of receipt. The items must be complete, unused and returned in their original packaging. If these conditions are not met, you will lose your right to return.

    The right to cancel orders or return products does not apply to customized or personalized items or cut fabrics.

    Please contact us beforehand at if you wish to return a product. You will need to specify the order number, the items/quantities that you wish to return and a statement or complaint. We will then forward you the return address.

    We will send you an email when the package has arrived at Libeco Home. The contents of the package and the quality will be checked.

    If your complaint is accepted we will replace the product or refund.

  • Artikel 8 : Warranty

    Every consumer has a legal warranty of 2 years, as specified in Article VI.2. of Book VI of the Belgian Code of Economic Law. The legal warranty period starts on the delivery date.

    Any problems must be reported in writing to the Customer Service (Libeco Home Stores nv, Tieltstraat 114, 8760 Meulebeke, Belgium) or by email to

    Libeco Home Stores will arrange for the items to be picked up from your home at no expense to you.

  • Article 9: Customer service

    Libeco Home Stores customer service can be reached at

    Phone number : +32.51 48 48 51

    By mail :

    Ons adres :
    Libeco Home Stores nv
    Tieltstraat 114
    8760 Meulebeke

    Any complaints can be made through the aforementioned customer services contact methods.

  • Article 10: Penalties for non-payment

    Without prejudice to the exercise of any other rights that Libeco Home Stores is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.

    Without prejudice to the foregoing, Libeco Home Stores. is entitled to take back the unpaid or incompletely paid for articles.

  • Article 11: Privacy

    The responsible party for processing information, Libeco Home Stores respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal information.

    The personal information you share with us is used only for the following purposes:
    - the execution of the agreement entered into, the processing of the order
    - for direct marketing purposes

    You have a statutory right to access and eventually correct your personal information. Subject to proof of identity (copy of identity card), you may receive a free paper record of your personal information by sending a written, dated and signed request to Libeco Home Stores If necessary, you can also request the correction of information that is inaccurate, incomplete or irrelevant.

    In the case when information is used for direct marketing purposes: You may preclude the use of your information for direct marketing purposes at no cost to yourself. To do so, you can always contact us in the aforementioned manner at ; Libeco Home Stores, Tieltstraat 114, 8760 Meulebeke, België.

    We treat your information as confidential and shall not communicate, rent or sell it to third parties. The Customer is responsible for maintaining the confidentiality of their login information and the use of their password. Your password is stored in encrypted form and thus Libeco Home Stores has no access to your password. Libeco Home Stores saves online (anonymous) visitor statistics in order to determine which webpages are accessed on the internet website and to what extent.

    If you have any questions about this privacy statement, please contact Libeco Home Stores.

  • Article 12: Use of cookies

    During your visit to the Libeco Home web shop, small files, called cookies, may be stored on your computer’s hard drive. These ensure the website is better tailored to your needs when you revisit it. The cookies will not be used to monitor your surfing behavior on other websites.

    Your Internet browser allows you to prevent the use of cookies. You will then receive a warning when a cookie is being installed or you can delete the cookies afterwards. Refer to the Help feature of your Internet browser for assistance.

    If you use our website, you agree to the use of cookies.

  • Article 13: Invalidation - non-relinquishment

    If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.

    Failure at any time by Libeco Home Stores to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.

  • Article 14: Amendments to the Terms

    These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of Libeco Home Stores. In case of inconsistencies, the present Terms take precedence.

  • Article 15: Proof

    The Customer accepts that electronic communications and backups shall serve as furnishing of proof.

  • Article 16: Applicable law - jurisdiction

    Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods.