Checkout Terms and Conditions
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+32 51 48 48 51 (8AM to 5PM CET)
Many commonly asked questions are answered on our FAQs page. For all other questions, we invite you to contact us by email for the fastest response.
|Libeco Home Stores||Libeco Inc.|
Libeco Home Stores NV
+32 51 48 48 51
Article 1: General provisions
The e-commerce website of Libeco Home Stores NV with its registered office at Tieltstraat 114, 8760 Meulebeke, VAT BE0412084704, RPR Kortrijk, provides its customers with the option of buying products from its webshop.
These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Libeco Home Stores, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicitly accepted beforehand in writing by Libeco Home Stores.
Article 2: Price
All prices listed are expressed in EUR.
Import duties and taxes are not included in the price, except for most countries of the EU. Some exceptions apply: visit our FAQ page for more information on our shipping destinations and costs.
The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.
Article 3: Availability
Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for Libeco Home Stores. With respect to the accuracy and completeness of the provided information, Libeco Home Stores is solely bound to obligation of means. Libeco Home Stores is in no way liable in event of obvious material or printing errors.
If the Customer has specific questions about for instance sizes, color, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.
The product selection is valid while stocks last and may at any time be changed or withdrawn by Libeco Home Stores. Libeco Home Stores cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.
Article 4: Payment
Libeco Home accepts the following credit cards: American Express, Visa and MasterCard. Your credit card details will not be stored in our database. In order to process your payment as safely as possible, Libeco Home collaborates with Ingenico Payment, a company that meets the highest safety standards.
You only need your email address and PayPal password. Please visit the PayPal website for more information. Payment by PayPal is always free of charge.
You can wire the amount of money with an IBAN compatible bank account.
You can also use the Belgian bank card payment system. Paying with Bancontact/Mister Cash is free of charge.
Article 5: Delivery and execution of the agreement
Libeco Home delivers worldwide from Monday to Friday.
The delivery period and exact shipping costs depend on the destination and the chosen delivery method. These will be communicated when placing the order.
Once the package has been sent, you can trace it via your account or by using the package code on the website of the selected courier. This code is included in the shipping confirmation.
Your order will be closely tracked. While we strive to keep you informed should any delivery complications arise, we also highly recommend that you track your order as well.
Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order.
Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to Libeco Home Stores.
The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier if the carrier was contracted to transport the goods by the Customer instead of contracted by Libeco Home Stores.
Article 6: Retention of title
Delivered articles remain the exclusive property of Libeco Home Stores until the moment the Customer pays for the goods in full.
If necessary, the Customer undertakes to inform third parties of the retention of title belonging to Libeco Home Stores, e.g. to anyone who would attempt to seize articles that are not fully paid for.
Article 7: Right of withdrawal (Returns/Refunds)
The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Libeco Home Stores.
Libeco Home guarantees total customer satisfaction. If you are not completely satisfied with the products you have received, you may return them at your own cost within 30 days of receipt. The items must be complete, unused and returned in their original packaging. If these conditions are not met, you will lose your right to return.
The right to cancel orders or return products does not apply to customized or personalized items or cut fabrics.
We will send you an email when the package has arrived at Libeco Home. The contents of the package and the quality will be checked.
If the terms of the return have been met, we will replace the product or issue a refund to the original payment method.
Please contact us beforehand at firstname.lastname@example.org if you wish to return a product. You will need to specify the order number, the items/quantities that you wish to return and a statement or complaint. We will then forward you the return address.
Article 8: Customer Service
Libeco Home Stores customer service can be reached
Article 9: Penalties for non-payment
Without prejudice to the exercise of any other rights that Libeco Home Stores is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.
Without prejudice to the foregoing, Libeco Home Stores, is entitled to take back the unpaid or incompletely paid for articles.
Article 10: Privacy & Security
Please refer to our privacy and security page for more information on how we handle your data.
During your visit to the Libeco Home web shop, small files, called cookies, may be stored on your computer’s hard drive. These ensure the website is better tailored to your needs when you revisit it. The cookies will not be used to monitor your surfing behavior on other websites.
Article 12: Invalidation - non-relinquishment
If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.
Failure at any time by Libeco Home Stores to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.
Article 13: Amendments to the Terms
These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of Libeco Home Stores. In case of inconsistencies, the present Terms take precedence.
Article 14: Proof
The Customer accepts that electronic communications and backups shall serve as furnishing of proof.
Article 15: Applicable law - jurisdiction
Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods.
Article 16: Limitation of liability
The information contained on the website is of a general nature. This information does not relate to personal or specific circumstances and cannot, therefore, be considered as personal, professional or legal advice to the user.
Libeco Home Stores makes every effort to ensure the information provided is complete, correct, accurate and up to date. Despite these efforts, the information provided may contain errors. If the information provided contains errors, or if specific information is unavailable on or via the website, Libeco Home Stores will make every possible effort to rectify this as soon as possible. However, Libeco Home Stores cannot be held liable for direct or indirect damage resulting from the use of the information on this website. Please contact the site administrator if you spot an error in the information provided via the website.
We reserve the right to modify, alter or expand the content of the website (including links) at any time without prior notice. Libeco Home Stores offers no guarantees as to the proper functioning of the website and declines any liability for flawed operation or temporary (un)availability of the website or any form of damage, either direct or indirect, resulting from the access to or use of the website. Libeco Home Stores shall not be held liable under any circumstances against any party, for any direct, indirect, incidental, special, punitive, or consequential damages attributable to the use of this website or any other site, particularly where links or hyperlinks are concerned, including without limitation any losses, work interruptions, damage to programs or other data on the computer system, or to equipment, software or other items of the user. The website may contain hyperlinks to third-party sites or pages, or indirectly refer to such sites or pages. The inclusion of links to such sites or pages does not in any way imply implicit approval of the content thereof. Libeco Home Stores expressly states it has no control over the content or other characteristics of such websites and, therefore, cannot be held liable for their content or characteristics or for any other form of damage resulting from the use of such sites.