Frequently Asked Questions
On the products
The organic collection is the fruit of a special collaboration between Libeco and its partners. Flax is a rich and ecological resource without waste, which means that linen itself is inherently sustainable. But we wanted to raise the bar. By working together with farmers, scutchers, spinners and finishers we kept track of each step of the production chain. Together we made sure that the fiber was grown organically, the linen fabric treated ecologically and the products were manufactured with respect for the workforce.
Most of our fabrics are prewashed, only small shrinkage might occur.
Once the package has been sent, you can trace it via your account or by using the package code on the website of the selected courier. This code is included in the shipping confirmation.
Your order will be closely tracked. You will be informed immediately should any problems occur.
We send our goods from Monday to Friday, with the exception of Belgian national holidays. If the ordered goods are in stock, order processing takes about a day before goods are dispatched.
The delivery period and exact shipping costs depend on the destination and the chosen delivery method. These will be communicated when placing the order.
Yes. Once the package has been sent, you can trace it via your account or by using the package code on the website of the selected courier. This code is included in the shipping confirmation.
Your order will be closely tracked. While we strive to keep you informed should any delivery complications arise, we also highly recommend that you track your order as well.
For most countries in the EU shipments above €100 are free. For orders under €100, please have a look in the table below where the shipment fee per country are displayed. This additional cost will be added to your bill. Taxes and duties are included in the price, except for Norway and Switzerland.
|Orders < €100||Orders => €100|
|Germany, The Netherlands, France, UK, Luxembourg||
|Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland||
For a shipment elsewhere, a shipping fee will always be applied. If you cannot find your country in the table below, please send us a request and we will make a quote for you. Local taxes and duties are not included and should be checked beforehand to have a correct estimate.
|Croatia, Liechtenstein, Montenegro||
|Argentina, Australia, Brazil, Chile, China, Hong Kong, Iceland, Israel, Japan, Kuwait, Mexico, New Zealand, Republic of Korea, Saudi Arabia, Serbia, Singapore, South Africa, Taiwan, Thailand, Turkey, Ukrain, United Arab Emirates||
Orders are shipped the same day or the day after placing of the order, on the condition that the item you ordered is currently in stock. If this is not the case, our customer service will contact you after you placed the order. You can find the estimates of delivery time sorted by region below. Please do note that these are business days. The estimate does not take into account Belgian national holidays or holiday periods. The delivery times below are estimates for the standard parcel delivery service of our transportation partner.
|South Africa||5-6 days|
|Hong Kong||4-5 days|
|Czech Republic||4-5 days|
|Russian Federation||4-5 days|
|United Kingdom||3-4 days|
|Saudi Arabia||5-7 days|
|United Arab Emirates||6-8 days|
|New Zealand||5-6 days|
Exchanges & returns
Yes. If you are not completely satisfied with the products you have received, you may return them to Belgium within 14 days of receipt. The shipment costs for the return are at the customer's expense.
The items must be complete, unused and returned in their original packaging. If these conditions are not met, you will lose your right to return. We will replace the product or issue a refund to the original payment method when the terms of the return are met.
The right to cancel orders or return products does not apply to customized or personalized items or cut fabrics.
Please contact us beforehand by email if you wish to return a product. You will need to specify the order number, the items/quantities that you wish to return and a statement or complaint. Our customer service will then give you further instructions for the return.
We will send you an email when the package has arrived at Libeco Home. The contents of the package and the quality will be checked.